At a glance

• Return window: 14 days from the date you receive your order, for returns that fall outside of your rights under Australian Consumer Law.
• Condition: items must be unused, in their original condition, with all tags attached and in the original packaging. Proof of purchase (receipt or order confirmation) is required.
• How to start: contact us at admin@apollonutraceuticals.com.au within the 14-day window. Returns must be approved prior to being sent back.
• Where to send: approved returns go to 7/7 Salisbury Road, Castle Hill NSW 2154, using the return shipment label we provide.

How to return an item

1. Email admin@apollonutraceuticals.com.au within 14 days of receiving your order, with your proof of purchase (receipt or order confirmation).
2. Wait for approval. Items returned without prior approval may not be accepted.
3. If your return request is approved, we will provide you with a return shipment label to use when sending the item back.
4. Pack the item unused, in its original condition, with all tags attached and in the original packaging.
5. Send it to 7/7 Salisbury Road, Castle Hill NSW 2154.

Return shipping costs

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Damaged, faulty or incorrect items

Please inspect your order upon arrival. If your item is defective, damaged, incorrect or not as described, contact us as soon as possible so we can assess the issue and provide an appropriate remedy.

• Major fault: you may be entitled to a replacement or refund.
• Minor fault: we may offer a repair or replacement.

Change of mind

We do not accept returns for change of mind. The following items are not eligible for return due to change of mind:

• Perishable goods (e.g. food products)
• Personal care items (e.g. beauty products)
• Custom or personalised items
• Hazardous materials, flammable liquids or gases
• Sale items or gift cards

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please place a new order.

European Union – cooling-off period

If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason. Items must be unused, in original condition, and include proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@apollonutraceuticals.com.au.

If a return is assessed and not approved for a refund, you may request to have the product returned to you. An additional postage and handling fee may apply.

Need help?

If you have any questions regarding returns, email our team at admin@apollonutraceuticals.com.au.