Orders are processed within 1 business day.

Orders are shipped via Australia Post with tracking.

Ship time varies depending on the destination. Orders are usually delivered within 3-5 business days.

Yes. Every order is shipped via Australia Post with tracking.

We offer a 14-day return window from the date you receive your order, for returns that fall outside of your rights under Australian Consumer Law. You must contact us within this timeframe to initiate a return.

Email admin@apollonutraceuticals.com.au within 14 days of receiving your order. Returns must be approved prior to being sent back. Items returned without prior approval may not be accepted.

Items must be unused, in their original condition, with all tags attached, and returned in the original packaging. Proof of purchase (receipt or order confirmation) is required.

If your return request is approved, we will provide you with a return shipment label. Approved returns should be sent to 7/7 Salisbury Road, Castle Hill NSW 2154.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.

We do not accept returns for change of mind. Items not eligible for change-of-mind return include perishable goods (e.g. food products), personal care items (e.g. beauty products), custom or personalised items, hazardous materials, flammable liquids or gases, and sale items or gift cards.

We do not offer direct exchanges. If you wish to purchase a different item, please place a new order.

If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason. Items must be unused, in original condition, and include proof of purchase.

Please inspect your order upon arrival. If your item is defective, damaged, incorrect or not as described, contact us as soon as possible at admin@apollonutraceuticals.com.au so we can assess the issue and provide an appropriate remedy.

Where a product is found to have a major fault, you may be entitled to a replacement or refund. For minor faults, we may offer a repair or replacement.

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@apollonutraceuticals.com.au.

If a return is assessed and not approved for a refund, you may request to have the product returned to you. An additional postage and handling fee may apply.